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If you see an error message saying that WPML is unable to connect to, it is because of an issue from the server or your internet connection. Here are some troubleshooting tips to get you back on track.

Force Another Check

This is often a temporary issue. You can force another check to clear the notice by going to ​​DashboardUpdates and clicking the Check again button.

Forcing WPML to check again

Check the Installer Support Log

If this does not work, check the error log by going to WPMLSupport and clicking Installer Support.

Accessing the Installer Support log

Here is a summary of what the following errors mean and any action you can take:

Log error message What it means What you can do
wpml: cURL error 6: Could not resolve host: You (if testing from a local development install) or your host are not connected to the internet or its DNS server is not properly configured or reachable. Check your internet connection or contact your hosting support and try again
wpml: cURL error 60: SSL certificate problem: self signed certificate is incorrectly pointed to, the IP of the shared server, or to another third-party IP, and the SSL certificate isn’t trusted Check that your site has a valid SSL certificate and is correctly pointed to in the host file (if you don’t know what this is, contact your hosting provider for assistance)
wpml: cURL error 7: Failed to connect to port 443: Bad access WPML is blocked by a firewall Contact your hosting provider and ask them to whitelist the following domains:
wpml: cURL error 28: Operation timed out after 45009 milliseconds with 0 bytes received There was a temporary slow-down between your server and Try again in a few minutes. If the issue persists, ask for assistance from your hosting provider

If you don’t see any errors in the log, click Check now next to Installer System Status.

Checking for installer log errors
Checking for installer log errors

Get Help From Our Support Team

If none of these solutions solve the issue, please open a ticket so our support team can investigate it further.