When using WPML’s Advanced Translation Editor, your translations may appear “stuck”. You might also see a message saying “WPML didn’t manage to translate this page” or “WPML tried to translate this page three times and failed”.
Our developers are aware of this situation. For the time being, we have two workarounds you can use to solve this issue.
Editing the Stuck Pages Based on the Translation Mode You Use
- If you use Translate Everything mode, you can simply edit your stuck pages by making a minor change, such as adding a space or a word. This will reset the pages’ translation status and assign them a new Job ID for automatic translation.
- If you use Translate Some mode, go to WPML → Translation Management and click the Jobs tab. Cancel the stuck jobs. Then, edit the page or post that was stuck and make a small change to the title. Save the change and submit the page or post for translation again.
Adding or Editing Translators Through Translation Management
If you still can’t complete the translation of a page or post, it may be because you do not have the correct permissions to translate content. Go to WPML → Translation Management and click on the Translators tab to check if the user having the problem is a translator.
- If not, click the Add a Translator button and choose the Select an existing user and set as Translator option. Then, set the language pairs for your user and Save your changes.
- If your user is already a translator, click on the pencil icon and reassign the language pairs. Then, Save your changes.
If neither of these workarounds solve your issue, please do not hesitate to open a ticket in our Support forum.